Freight
The freight company we normally work with is Toll. We will send out a track and trace number for you to keep track of your package.
Whilst we endeavour to dispatch your order soonest there are times when delays in delivery will occur. In this event we will contact you via email with any expected delivery dispatch timeframes.
If any item is freight included on purchase and a return for Change of Mind is required and accepted by us then any refund will be less the original cost of freight to send out to you. All returns must be in their original condition and have all packaging and labels intact.
Returns & Related Policies
If you need help please contact Market Connect for personal assistance by emailing us on malcolm@marketconnect.nz or give us a call on 021 462 434 during normal business hours.
We aim to assist with any inquiry or issue as soon as possible. Please contact us to discuss any issues before sending Goods back. Any goods returned without prior contact will not be accepted for refund or replacement.
If any of the below applies where we need to replace faulty goods and stock has run out we will instead refund you via your nominated bank account details.
Market Connect’s 7-day “Change of Mind” policy:
We do not normally accept goods back for Change of Mind however we do realise that in some cases there are exceptions.
We must be notified within 7 days for any Change of Mind to be reviewed and/or accepted. Once accepted we will refund via your nominated bank account excluding any freight costs. If your purchase is a freight included item at the time of purchase any refund given will have the original cost of shipping to you deducted before payment into your nominated account. If you do want to return any item for change of mind all freight and shipping will be at your cost.
Returning of Change of Mind Goods must be received within 7 days of giving us notification along with proof of purchase – and Goods must be in the same condition as when dispatched by Market Connect (including any display packaging, labels and tags).
Please note: Our Change of Mind promise excludes all discounted or sale items.
Returns / Cancellations / Exchanges
Cancellation.
We cannot cancel an order after payment has occurred. However, if a last minute ordering error has been made, please contact us immediately after payment and processing to see if there is some way we can assist before dispatch occurs.
Goods out of stock
If for any reason we are unable to supply your order after you have confirmed purchase, you will be offered to buy a different item valued at the same price or we will refund you in full by direct deposit into your nominated bank account.
Damaged Goods
If your parcel has unfortunately been damaged in transit, please contact us as soonest – preferably within 2 working days of receiving any damaged goods. This will allow us to meet any courier and insurance claim timeframes, also a photo of the damage will help start the claim. Please also retain the original packing as the courier company may need to inspect this.
Faulty Goods
We endeavour to inspect all goods before dispatch however if any Goods are found faulty or not fit for purpose, please contact us so we can proceed to repair/replace or refund to remedy the situation.
Incorrect Order / Goods
We check every parcel before dispatch to ensure you are receiving the correct item however if you have been sent an incorrect item please contact us upon receipt. We will cover the cost for the return of such Goods.
Please note: they must be in their original condition, with all display packaging, labels and tags kept intact.
Warranties
Please inspect your Goods on purchase for any defects and advise. Goods will usually come with a 12 month warranty (from purchase date) unless otherwise stated. Such warranties will cover faults, defects or failures occurring as a result of the manufacturing process. Warranties do not cover damage or faults occurring as a result of: misuse, abuse, impact/water damage, wear and tear and acts of god etc.
If a warranty claim applies (or the Goods are not fit for purpose); before returning any affected Goods, please contact us to resolve any issues. We will require all information ie: your name, address, email address, contact phone number, proof of purchase and any explanation of what the problem may be.
Once faulty Goods are received and accepted by Market Connect as a warranty issue, we will at our option arrange to replace the Goods if available or otherwise issue a refund.
You must at all times retain proof of purchase for any warranty claim to remain valid.
We reserve the right to charge the Customer, at a reasonable hourly rate, the cost of examining and handling any Goods where such Goods are subsequently not found; to be faulty, defective or different to the description advertised on the ArtikoNZ Website.